Terms and conditions of sale

ARTICLE 1 – PURPOSE

The purpose of these general terms and conditions of sale (the “General Terms and Conditions of Sale” or the “GTC”) is to define the terms and conditions under which GSRL, a single-member limited liability company (EURL) with a capital of 10,000 euros, whose registered office is located 5, place des commerçants, Les Côches, 73210 La Plagne Tarentaise, registered with the Chambéry Trade and Companies Register under number 893 631 895, identified by the intra-Community VAT number FR94 893 631 895, holder of professional license No. CPI73012022000000004 bearing the designations “Real Estate and Business Transactions” and “Property Management,” issued by the Savoie Chamber of Commerce and Industry, backed by a financial guarantee of 120,000 euros, and operating under the name “Just Ride,” hereinafter referred to as “Just Ride,” provides the customer (the “Customer”) with seasonal rental management and concierge services relating to the real estate property designated in the order form (the “Property”).

The General Terms and Conditions, the purchase order signed by the Client (the “Purchase Order”), and, where applicable, its annexes together constitute the contractual documents governing the relationship between Just Ride and the Client (the “Contractual Documents” or the “Contract”).

The Client acknowledges having received, prior to the conclusion of the Contract, all pre-contractual information provided for in Articles L.111-1 et seq. of the French Consumer Code.

ARTICLE 2 – DEFINITIONS

For the purposes of these Terms and Conditions, the following terms, whether used in the singular or plural, shall have the following meanings:

“Property”: the real estate property entrusted to Just Ride and specified in the Purchase Order.

“Client”: the individual or legal entity signing the Order Form, acting as the owner, usufructuary, or duly authorized agent of the Property and, where applicable, as the principal of Just Ride under the Seasonal Rental Management or Concierge Services mandate provided for in these Terms and Conditions, as specified in the Order Form.

“Seasonal Rental Management”: the service described in the Purchase Order, consisting in particular of organizing and managing short-term rentals of the Property (creating and managing listings, posting on platforms, rate optimization, tracking reservations, communicating with guests, handling reviews and complaints, etc.), provided by Just Ride acting as the Client’s agent, based on the mandate formalized by the Order Form and these Terms and Conditions, in compliance with regulations applicable to real estate professionals.

“Concierge Services”: all reception, service, and assistance provided to guests and/or the Client in connection with the occupancy of the Property (key handover, move-in/move-out inspections, housekeeping, linens, made-up beds, equipment rental, additional services, etc.), as described in the Purchase Order and in the current price list.

“Price List”: Just Ride’s current list of services and rates, provided to the Client in a durable medium and attached to the Order Form.

“Booking Platforms”: the short-term rental booking platforms or websites selected by Just Ride for the publication of listings related to the Property.

ARTICLE 3 – CONTRACTUAL DOCUMENTS

The Contractual Documents are as follows:

the Purchase Order signed by the Customer;

these General Terms and Conditions and their Appendices;

the Price List in effect as of the date the Purchase Order is signed;

The Contractual Documents constitute an indivisible contractual whole and shall be interpreted consistently with one another.

ARTICLE 4 – EFFECTIVE DATE – TERM

This Agreement is entered into for an initial fixed term of twelve (12) months from the date the Purchase Order is signed (the “Initial Term”).

At the end of the Initial Term, the Agreement is automatically renewed for successive periods of twelve (12) months (each constituting a “Renewal Period”), unless terminated by either Party, with written notice given no later than one (1) month prior to the expiration of the current contractual period.

Notwithstanding the foregoing, when the rental management agreement is entered into on an exclusive basis with a non-professional client, the client may terminate the exclusivity, without any fees or compensation, upon the expiration of a three (3)-month period from the date the mandate is signed, provided that fifteen (15) calendar days’ notice is given to Just Ride by any means that allows for proof of receipt, in accordance with the provisions of Article 78 of Decree No. 72-678 of July 20, 1972, without such termination of exclusivity constituting a termination of this Agreement, unless expressly agreed by the parties.

When the Customer is a consumer, Just Ride shall provide the Customer, within the timeframes and under the conditions set forth in Articles L. 215-1 et seq. of the Consumer Code, with information regarding the option not to renew the Agreement.

ARTICLE 5 – DESCRIPTION OF SERVICES

5.1 – Seasonal Rental Management

The purpose of Seasonal Rental Management is to organize and oversee short-term rentals of the Property. It includes:

the creation and/or management of listings for the Property;

the publication of listings on the booking platforms selected by Just Ride;

optimizing rental rates;

communicating with guests before, during, and after their stay;

tracking reservations;

managing reviews and complaints submitted by travelers (Just Ride does not guarantee their removal);

collecting, holding, and refunding security deposits paid by travelers on behalf of the Client, as well as managing any deductions made at the Client’s instruction;

More generally, any service expressly listed as included in the “Seasonal Rental Management” service in the Price List.

5.2 – Concierge Services

Concierge services include, depending on the Client’s stated needs and the services actually ordered:

key handover;

conducting a move-out inspection;

cleaning services;

the rental and/or provision of linens;

making up the beds upon the guests’ arrival;

more generally, any other one-time or recurring service agreed upon by the parties and listed in the Price List or in a quote accepted by the Client.

Excluding any services related to the management of the security deposit, including its collection, safekeeping, and refund.

Just Ride may freely entrust all or part of the actual performance of the Services to any subcontractor of its choice, under its responsibility.

ARTICLE 6 – PROCEDURES FOR ORDERING SERVICES

For each reservation, the Client who is the property owner must submit their own request for services by logging into the reservation interface accessible at the following address:

https://justride.lovable.app

The Customer completes the form with the information necessary for the performance of the Services. This requirement also applies to the Customer’s personal stays when requesting Services from Just Ride. If the interface is unavailable, the Customer must submit the request and the corresponding information via email to info@justride.care.

The Customer must submit their request within the timeframes specified in the Price List or, for chalets, in the accepted quote. Submission of the request does not constitute confirmation that Just Ride has accepted it.

Any request for services constitutes a firm order for the requested services, subject to acceptance by Just Ride. The order is deemed accepted only upon express confirmation by Just Ride or, failing that, upon the commencement of service provision.

To be admissible, each request for services must include, at a minimum, the following information:

the scheduled arrival and departure dates and times of the occupants;

the full name and contact information of the tenants, including at least their last name, phone number and email adress;

a precise description of the requested services;

any information relevant to the proper performance of the services, including, but not limited to, access arrangements to the Property, the location of keys, access codes, any special access restrictions, the presence of pets, specific equipment, or any other circumstances that may affect the performance of the services.

The Customer guarantees that the information provided is accurate, truthful, and up-to-date. The Customer shall bear the consequences of any information that is inaccurate, incomplete, or submitted late.

To ensure optimal planning of services, service requests must be received by Just Ride at least by the minimum deadline specified in the Price List. Otherwise, Just Ride shall not be obligated to accept the order or guarantee the availability of its teams or service providers.

Any request to modify or cancel a service that has already been ordered must be submitted in writing. Such a request will take effect only after Just Ride’s express acceptance. Just Ride reserves the right to bill for all or part of the service if it had already been scheduled, initiated, or performed, in accordance with the terms set forth in the Price List.

Just Ride reserves the right to refuse or suspend the fulfillment of any service request, particularly if it is incomplete, vague, submitted after the required minimum deadline, materially impossible to fulfill, contrary to applicable regulations, or relates to services not included in its service offering.

Unless there is an emergency or the Client has given express consent, Just Ride is only obligated to perform the services expressly ordered. Any additional service requested during the performance of the contract or made necessary by an unforeseen event shall be subject to the Client’s prior consent, unless it is essential for the preservation of the Property, the safety of persons, or compliance with a legal or regulatory obligation.

Just Ride may conduct an inspection of the Property and, if applicable, verify the proper performance of the services upon the occupants’ departure. To this end, Just Ride is authorized to prepare any relevant report and to retain any evidence, including photographs, videos, records, or time-stamped reports, which may be used against the Client in the event of a dispute, subject to their assessment by the competent courts.

ARTICLE 7 – FINANCIAL TERMS AND INVOICING

Concierge services are billed in accordance with the Price Schedule applicable on the date of the order, provided to the Client on a durable medium and included in Appendix 2. The price schedule for the 2026–2027 winter season does not apply to chalets, for which the services and their rates are subject to a specific quote previously accepted by the Client.

Unless otherwise specified, invoices are issued monthly, based on the services actually provided during the period in question. They may combine multiple services or stays pertaining to the same Property.

Just Ride’s compensation for seasonal rental management services is set at ten percent (10%) of the total price (including tax) of the stay actually billed to the traveler, excluding the tourist tax, cleaning fees, concierge services, optional extras, and any other amounts collected on behalf of third parties, unless otherwise specified in the Purchase Order or the Price List.

The prices in the Price List set forth in Appendix 2 are expressed in euros, inclusive of all taxes (TTC); no additional VAT is added. For other services, particularly those related to chalets, the quote specifies the pre-tax price, the applicable VAT rate, and the price inclusive of tax. Any change in the statutory VAT rate will be reflected in accordance with applicable legal requirements.

Invoices are payable upon receipt, by bank transfer or any other payment method accepted by Just Ride.

In the event of late payment, the amounts due shall accrue interest at the statutory rate as of the date the formal notice is sent to the Customer, without prejudice to Just Ride’s right to seek compensation for damages suffered under the terms of general law.

Just Ride may modify its Price List at any time. Any price changes will be communicated to the Customer on a durable medium at least one (1) month before they take effect, in clear and understandable terms, specifying the effective date of the change and the Customer’s right to terminate the contract without incurring any fees or liability. The new rates apply only to services provided after they take effect and do not apply retroactively to services already ordered.

When a rate change occurs under a contract of indefinite duration or one subject to tacit renewal, the Customer who does not accept the new rates may terminate the contract, without incurring any fees or paying any compensation, by providing written notice to Just Ride at any time from the date of receipt of the notice until the expiration of a three (3)-month period following the effective date of such change. If the contract is not terminated within this period, the new rates shall be deemed accepted for services rendered as of their effective date, without prejudice to the Customer’s rights under the public policy provisions of the Consumer Code.

Any dispute regarding an invoice must be submitted in writing, with a statement of reasons, within fifteen (15) days of receipt, without prejudice to the Customer’s rights under the public policy provisions of the Consumer Code.

ARTICLE 8 – CUSTOMER’S OBLIGATIONS

8.1 – - Obligations specific to the seasonal letting management mandate

When the Client entrusts Just Ride with the seasonal letting management of the Property, they undertake to:

. provide Just Ride, for each season and without delay, with the full provisional calendar of the Property's occupancy, including their own periods of personal occupancy, and to report any changes without delay, so as to avoid the cancellation of bookings already made by third-party tenants;

. limit their personal stays to the periods and/or durations agreed with Just Ride, so as not to unduly deprive the Property of periods available for letting and to preserve the financial viability of the mandate;

. grant Just Ride exclusive rights to let the Property, refraining from entering into any letting arrangements for the Property, either directly or through any other letting agent, without Just Ride's involvement, unless Just Ride has given its prior written consent;

. to allow Just Ride the discretion to implement a dynamic pricing policy in accordance with the agreed financial terms, and in particular to freely adjust prices downwards during quiet periods in order to boost the occupancy rate, without prejudice to the minimum rates set by the Client; Just Ride shall inform the Client in advance, by email or telephone, of any proposed price reduction. In the absence of any objection from the Client within 10 days of receiving this notification, Just Ride may apply the new rate;

. agree that Just Ride shall select and manage the platforms for advertising and marketing the Property (the number and identity of the platforms), within the limits defined between the Parties;

. to provide Just Ride with all accurate, complete and up-to-date information relating to the Property, its legal status, and its administrative and regulatory status (in particular any declarations and authorisations that may be required for short-term lettings);

. to ensure that the letting of the Property is compatible with the co-ownership regulations and complies with the local authority regulations applicable to short-term lettings.

8.2 – - Obligations common to all services

Regardless of the services subscribed to, the Customer undertakes to:

. ensure that the Property meets the applicable safety, hygiene and health requirements;

. inform Just Ride without delay of any change affecting the Property or likely to have an impact on the provision of the services (building works, damage, change of use, change in tax status, etc.);

. maintain the necessary insurance cover for the Property, its contents and the Client's liability as owner or occupier, and provide Just Ride, upon first request, with proof of such cover;

. settle invoices issued by Just Ride within the agreed timeframes;

. comply with the tax, social security and reporting obligations incumbent upon them in respect of the letting of the Property;

. comply with, and ensure that tenants comply with, the cleaning protocol defined by Just Ride, in particular by emptying the fridge and dishwasher, leaving no dirty crockery behind, taking out the rubbish and leaving the Property in a clean condition consistent with normal use;

. accept that, in the event of an abnormally dirty condition or misuse observed by Just Ride (based on observations and, where applicable, photographs), an additional cleaning charge may be invoiced to the Client in accordance with the current price list;

. inform guests that the property must be vacated by 10.00 am at the latest on the day of departure and that it will not be available until 5.00 pm at the earliest on the day of arrival, unless expressly agreed otherwise by Just Ride;

ARTICLE 9 – JUST RIDE’S OBLIGATIONS

Just Ride undertakes to perform the Seasonal Rental Management and/or Concierge Services with all due diligence and professionalism, in accordance with industry standards, professional practices, and the provisions of the Contractual Documents.

Just Ride holds a professional license for “Real Estate and Business Transactions ” and “Real Estate Management” No. CPI73012022000000004, issued by the Savoie Chamber of Commerce and Industry, and, in this capacity, is covered by a financial guarantee in the amount of one hundred twenty thousand (120,000) euros. The Purchase Order, together with these General Terms and Conditions, constitutes—when it pertains to seasonal rental management—a written mandate within the meaning of the regulations applicable to real estate professionals, defining the powers entrusted to Just Ride, the term of the mandate, and the terms of its compensation.

Services are provided exclusively during the resort’s operating periods. Any service requested outside these periods remains subject to the prior and express acceptance of Just Ride, which reserves the right to refuse it or to provide it based on its availability and in accordance with the current pricing terms.

For concierge services only—which do not involve any rental brokerage activities—Just Ride acts as an independent service provider, with no subordinate relationship to the Client and without representing the Client. For seasonal rental management services, Just Ride acts as the Client’s agent, within the limits and under the conditions of the mandate defined by the Purchase Order and these General Terms and Conditions.

Unless otherwise required by mandatory law or expressly stipulated in the Contractual Documents, Just Ride is bound by an obligation of means. It shall deploy all human, material, and organizational resources reasonably necessary for the proper performance of the Services, without guaranteeing a specific result, particularly with regard to the Property’s occupancy rate, the rental income generated, the absence of damage, the behavior of the occupants, or any other factor dependent on circumstances beyond its control.

Just Ride undertakes to inform the Client, within a reasonable timeframe, of any serious difficulty, anomaly, or event of which it becomes aware and that is likely to significantly affect the performance of the Services, the operation, safety, occupancy, or maintenance of the Property. However, this obligation to provide information shall not have the effect of imposing on Just Ride a general obligation to continuously monitor the Property or to disclose facts of which it was not actually aware.

ARTICLE 10 – LIABILITY – INSURANCE

Just Ride shall be liable only for direct and certain damages suffered by the Client resulting from a proven breach by Just Ride of its contractual obligations, to the exclusion of any indirect, consequential, or intangible damages (such as loss of business, loss of opportunity, commercial harm, or loss of reputation).

Just Ride’s liability, for any cause whatsoever, is—except in cases of gross negligence or willful misconduct—expressly limited, for each contractual year, to an amount equal to the total of the pre-tax sums actually invoiced to the Customer by Just Ride for services rendered during that year.

The Customer remains liable to travelers and third parties for the condition, compliance, and safety of the Property, as well as for the consequences related to its use and rental operation, subject to any faults directly attributable to Just Ride in the performance of its services.

Just Ride is insured for professional liability with a financially sound insurer.

ARTICLE 11 – PERSONAL DATA

In the course of providing its services, Just Ride collects and processes personal data relating, in particular, to the Client and travelers. This processing is carried out in accordance with applicable regulations regarding the protection of personal data and Just Ride’s privacy policy, which is provided to the Client and available in a durable medium.

The Client agrees to inform passengers that their personal data may be transmitted to Just Ride for the purposes of managing reservations and concierge services, and to provide them with the necessary information regarding such processing.

Data subjects have the right to access, rectify, erase, restrict processing, object to, and request the portability of their data, under the conditions set forth in applicable regulations. They may exercise these rights by sending their request to the following address: 5 place des commerçants, Les Côches,73210 La Plagne Tarentaise, France or by email to the following address: info@justride.care.

They also have the right to file a complaint with the French Data Protection Authority (CNIL) if they believe their rights have not been respected.

ARTICLE 12 – FORCE MAJEURE

Neither party shall be held liable for any failure to fulfill any of its obligations resulting from a force majeure event as defined in Article 1218 of the Civil Code and in the case law of French courts.

The party invoking a force majeure event shall notify the other party as soon as possible and shall endeavor to limit, as much as possible, the consequences of such an event on the performance of the contract.

The performance of obligations affected by the force majeure event shall be suspended for the duration of such event.

If the force majeure event continues for more than sixty (60) consecutive calendar days, either party may terminate the Contract as of right by providing written notice to the other party on any durable medium, without any compensation or penalty on either side. However, Services duly performed prior to the effective date of termination shall remain due and will be invoiced in accordance with the contractual provisions.

ARTICLE 13 – TERMINATION FOR BREACH

In the event of a material breach by either party of any of its essential obligations under the Contractual Documents, which is not remedied within thirty (30) days of receipt of a formal notice sent by the other party via certified mail with return receipt requested or by any other agreed-upon written means that provides proof of receipt, the latter may terminate the contract as of right, without prejudice to any damages to which it may be entitled.

ARTICLE 14 – RIGHT OF WITHDRAWAL (CONSUMER CUSTOMER)

When the Customer is a consumer and the Contract is concluded remotely or off-premises as defined by the Consumer Code, the Customer is entitled to a fourteen (14)-day withdrawal period under the conditions set forth in Articles L. 221-18 et seq. of the Consumer Code.

The Customer may, however, expressly request that Just Ride begin performing the Services before the expiration of the withdrawal period. In this case, if the Customer exercises their right of withdrawal after the Services have begun, they remain liable for an amount corresponding to the Services actually performed up until the notification of their decision to withdraw, in accordance with the provisions of Article L. 221-25 of the Consumer Code.

When the Services have been fully performed before the end of the withdrawal period, with the Customer’s prior express consent and provided that the Customer has expressly acknowledged that they would lose their right of withdrawal once the Contract has been fully performed, this right may no longer be exercised, in accordance with Article L. 221-28 of the French Consumer Code.

The procedures for exercising the right of withdrawal, as well as a standard withdrawal form, are included in the appendix to this document.

ARTICLE 15 – DISPUTE RESOLUTION – MEDIATION – GOVERNING LAW

The Contractual Documents are governed by and interpreted in accordance with French law.

They are drafted in French. Any translation provided to the Customer is for informational purposes only. In the event of any discrepancy or difficulty in interpretation between the French version and a translation, the French version shall prevail.

In the event of a dispute regarding the validity, interpretation, performance, or termination of the Contractual Documents, the parties shall endeavor, prior to any legal action, to seek an amicable resolution.

When the Customer acts as a business entity, any dispute that cannot be resolved amicably shall fall under the exclusive jurisdiction of the courts within the jurisdiction of the Court of Appeals in whose jurisdiction Just Ride’s principal place of business is located, including in cases involving multiple defendants, third-party claims, or emergency or protective proceedings, unless otherwise required by mandatory law.

When the Customer is a consumer, the rules of territorial jurisdiction set forth in the Consumer Code and the Code of Civil Procedure shall be the sole applicable rules. The Customer may, at their discretion, bring the matter before one of the courts with territorial jurisdiction under the Code of Civil Procedure or the court of the place where they resided at the time the Contract was concluded or the harmful event occurred.

In accordance with Articles L. 612-1 et seq. of the Consumer Code, the Customer, as a consumer, has the right to seek the assistance of a consumer mediator free of charge for the amicable resolution of any dispute between the Customer and Just Ride. The contact information for the consumer mediator responsible for Just Ride is as follows:

Mediator: MTV

Website: mtv.travel / https://mtv.travel/contact/

APPENDIX 1: RIGHT OF WITHDRAWAL

Information Regarding the Right of Withdrawal and Standard Withdrawal Form

Information Regarding the Right of Withdrawal

In accordance with Articles L. 221-18 et seq. of the Consumer Code, when the Contract is concluded remotely or off-premises and the Customer qualifies as a consumer, the Customer has a period of fourteen (14) days from the conclusion of the Contract to exercise their right of withdrawal, without having to provide a reason for their decision or incur any costs other than those provided for by law.

The Customer may exercise their right of withdrawal by sending Just Ride, before the expiration of the aforementioned period, any unambiguous statement expressing their intention to withdraw, or by using the standard form below, although its use is not mandatory.

The request to cancel should be sent to:

JUST RIDE

Address: 5 place des commerçants, Les Côches, 73210 La Plagne Tarentaise, France

Email: info@justride.care

If the Customer has expressly requested that the Services begin before the expiration of the withdrawal period, the Customer remains liable for the amount corresponding to the Services actually performed up until the Customer’s decision to withdraw is communicated, in accordance with Article L. 221-25 of the French Consumer Code.

In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal may no longer be exercised if the Contract has been fully performed before the end of the withdrawal period, at the Customer’s express request, and provided that the Customer has expressly acknowledged that they would lose their right of withdrawal once the Contract has been fully performed.

Standard Withdrawal Form

(Please complete and return this form only if you wish to withdraw from the Contract.)

Attn: JUST RIDE

Address: 5 place des commerçants, Les Côches, 73210 La Plagne Tarentaise, France

Email: info@justride.care

I/We () hereby notify you () of my/our (*) withdrawal from the contract for the provision of the services listed below:

Contract entered into on: .............................................

Name of the consumer(s): .............................................

Address of the consumer(s): .............................................

Signature of the consumer(s) (only if notifying in writing):

Date: .............................................

(*) Delete as appropriate.

APPENDIX 2 – WINTER 2026–2027 RATE SCHEDULE

The rates in the brochure below are listed in euros, including tax, and are valid for the 2026–2027 winter season. They do not apply to chalets, which are subject to a specific quote previously accepted by the Customer.